Agentic Experience Design
Service Design
Accessibility
Expert Review
Benchmark
Applied workshop
Edition 04.2026

Agentic Experience Design

From hype to systems that work

Designing processes, context and collaboration
between people and agency systems.
An applied training workshop, Human-Centered, in person or
online, built on the basis of a real case of the company.
Presence or online
Workshop on real cases
Limited places
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When do agentic systems enter real processes

Agentic systems are often designed as isolated technical solutions, embedded in fragile processes and loaded with organizational expectations.
 This is why they work in demos, but they struggle in daily work.

$2.1M
average cost of a failed AI project
McKinsey
42%
AI projects abandoned in 2025
Gartner
32%
It stops after the pilot
MIT Sloan
40%
wasted budget in tool selection
Conflux Research
A workshop divided into 4 phases
A progressive path, from problem to decision, to clarify where agency systems make sense, with what rules and with what collaboration between people and systems.

Agent 
Design

We start from systems that are already present or hypothesized.
 Failures depend not only on models, prompts or tools, but on the organizational context in which they are inserted.

Service
Design

We are working on a concrete company service.
 Let's clarify where today we would like to introduce agency capabilities and what problems we think they can solve.

Context
Engineering

The problems are re-read from the point of view of the system.
 Targeted use of the Agent Design Canvas to make explicit rules, boundaries and exceptions.

Orchestration 
and operational outcomes

We define how people and systems collaborate: roles, boundaries and decision-making responsibilities, with requirements for an MVP and first directions of roadmaps.

It's not tool training.
IT'S
Design on a real case
Design on a real case
to guide decisions.

In enterprise companies, training becomes a tool for building operational capabilities and supporting complex decisions, before introducing solutions into processes.

Decision-making clarity 
in agentic systems
The company obtains a clear and shared understanding of where it makes sense to introduce agentic systems into the analyzed service and where instead they risk generating inefficiencies.
Capacity of 
designing
The workshop builds a shared competence in distinguishing between process problems, context problems and problems that can actually be solved through user agency systems. The design team, through an iterative design process and with the creation of wireframes and interactive prototypes, is responsible for shaping the final User Experience of the digital service or product through numerous quality checks with stakeholders and real users.
Concrete base 
For the next steps
The work produces a concrete basis for guiding the next steps: requirements for an MVP and roadmap directions for future evolutions.
This workshop
It's for you
It's for you
whether
  • you have already experimented with intelligent systems, but they are not working in real processes
  • You must understand where it makes sense to introduce agency skills and where it doesn't
  • Do you want to avoid solutions guided by technology or hype
  • Do you need a concrete basis for making decisions
After the workshop
The workshop is a starting point.
But the decisions come later, and together doubts, alternatives and real constraints emerge.
For this reason, the work continues with moments of support.

01.

Follow-up session

‍

An alignment with the scenarios that have emerged and support for decisions.
We provide support to clarify alternatives, constraints and implications before proceeding.

02.

Comparison channel

‍

Space for questions, clarifications and discussion on real cases.
 Synchronous or asynchronous support for an agreed period.

03.

Pre and post workshop evaluation

‍

Detecting the starting point and measuring the change.
 Useful for making explicit the impact of the work done.