CX

Conflux articles, insights and resources on this topic.

Agent Design Canvas: designing AI agents before writing code

Why AI agents fail in production and how the Agent Design Canvas helps you design them before you even start thinking about the code.

The art of the badge: Creating event passes that foster connection and boost ROI

A well-designed badge promotes interaction among attendees and maximizes the ROI of an event. Let’s explore the best UX and UI design practices.

Enhancing user experience in preventive healthcare: the importance of UX in monitoring for prevention

A well-designed UX can assist people in monitoring their health, reducing the risks of complications. Learn the best practices for creating intuitive and accessible interfaces that promote prevention

Synthetic users in UX research: the future of user insights

Artificial Intelligence is redefining the boundaries of many industries. We are exploring new AI tools for user experience research and design.

UX and Artificial Intelligence in Telehealth: Simplifying Access to Healthcare Services

In the realm of digital health, telemedicine makes healthcare more accessible and sustainable for users. To facilitate adoption

ChatGPT, Google Bard, and UX Design: Opportunities and Limits

What possibilities do generative AI tools introduce in user experience design, and what constraints apply to their use?

Crafting an Exceptional Omnichannel Customer Experience: Strategies for Seamless CX Across All Touchpoints

Omnichannel has become a strategic element for companies, aiming to provide a smooth and integrated customer experience across all channels.

User Experience and Customer Experience: what’s the difference?

UX and CX: everyone talks about them. But how can they actually help your business?