The European Accessibility Act has applied since 28 June 2025. If your website, app or e-commerce platform falls in scope and isn’t conformant with WCAG 2.2 AA, you are already exposed. A Conflux accessibility audit tells you exactly where you stand and what to fix first.
The European Accessibility Act — Directive (EU) 2019/882 — applies across the EU from June 28, 2025. It is not a guideline. It is law, transposed into the national legislation of every EU Member State, with designated authorities empowered to monitor compliance, investigate complaints, and enforce penalties.
The Act establishes accessibility requirements for products and services placed on the EU market. In practice, for most companies, this means digital services: websites, mobile apps, e-commerce, online banking, ticketing, e-books, and customer-facing platforms must be perceivable, operable, understandable, and robust for people with disabilities. The technical benchmark recognized for meeting these requirements is the WCAG 2.2 AA standard.
Non-conformance is not a theoretical risk. Enforcement bodies can require corrective action, suspend a non-compliant service from the market, and apply penalties set by each member state. Beyond the legal exposure, an inaccessible site quietly turns away customers: roughly one in four adults in Europe lives with some form of disability, and inaccessible checkout flows, forms and navigation cost real revenue every day.
Every audit produces four deliverables designed to serve two audiences simultaneously: the developers who fix the issues and the decision-makers who manage the legal and business risk.
WCAG 2.2 AA compliance report. A formal, criterion-by-criterion assessment of your site or app against the Web Content Accessibility Guidelines 2.2 level AA. For every success criterion, we record a clear compliance status—pass, fail, or not applicable—along with supporting evidence. This is the document that demonstrates where you stand against the benchmark recognized by the EAA.
Prioritized issue list. Every identified defect, categorized by severity and user impact—not an undifferentiated list generated by an automated scanner. Each issue is linked to the specific WCAG criterion it violates, the pages or components involved, and a plain-language explanation of who is blocked and why.
Action plan. A sequential roadmap that turns your list of issues into actionable tasks for your team: starting with quick wins, followed by logically grouped structural improvements, with effort estimates for each. Designed so a product owner can plan a sprint and a developer can get to work immediately.
Legal compliance statement. A clear summary of your current compliance status, written for a non-technical audience, suitable as a foundation for the accessibility statement required by the EAA and for discussions with legal, compliance, and management teams.
Automated accessibility scanners only catch a portion of WCAG violations—typically about
a third. The rest—keyboard traps, illogical focus order, unclear link purposes, missing context,
content that breaks under magnification, nonsensical screen reader announcements—can be
only identified by a person testing the site the way people with disabilities actually use the web.
Conflux combines both approaches.
We run industry-standard tools across your entire site to map automatically detectable issues at scale and quickly establish a baseline.
Our specialists navigate your core journeys using real assistive technologies—screen readers, keyboard-only navigation, magnification, and reduced motion settings—replicating how people with visual, motor, cognitive, and auditory disabilities experience your product. This is where the most critical issues emerge.
We use our proprietary agentic design tools to extend coverage across large-scale sites—systematically traversing templates, states, and components—to ensure broad coverage and consistent results, while expert human judgment determines the meaning of each finding and how to prioritize it.
Compliance is the trigger. The return goes far beyond that.
Demonstrable EAA and WCAG compliance A documented conformance position against WCAG 2.2 AA — the evidence you need to show regulators, partners, and procurement teams that you take the European Accessibility Act seriously.
Reduced legal and reputational risk A clear remediation path closes the gap between where you are and where the law expects you to be, before a complaint or enforcement action forces the issue on someone else’s timeline.
A better experience for everyone Accessible design is good design. Clearer navigation, readable content, robust forms, and improved keyboard support enhance usability for all users — and tend to strengthen SEO and Core Web Vitals as a side effect.
A larger potential market Approximately 100 million people in the EU live with a disability. An accessible product is a product they can actually buy from — turning a compliance cost into reachable demand.
Conflux is a digital experience studio built on two foundations: academic rigour and agentic design. We don’t treat accessibility as a box to tick at the end of a project — it is a discipline we practice as part of our established digital accessibility service.
It’s all about the combination: tools for breadth, human expertise for meaning. That is how Conflux delivers an audit you can act on with confidence.
The European Accessibility Act — Directive (EU) 2019/882 — is the EU law governing digital accessibility, in force across every member state since 28 June 2025. It is not optional guidance: it is law, transposed into national legislation, with designated authorities empowered to monitor compliance, investigate complaints and impose penalties. It applies to websites, mobile apps, e-commerce, online banking, ticketing, e-books and other customer-facing platforms, which must be perceivable, operable, understandable and robust for people with disabilities. The recognised technical benchmark is the WCAG standard.
In most cases, yes — if you offer digital products or services to consumers in the EU, particularly in e-commerce, banking and financial services, transport and ticketing, telecommunications, audiovisual media, e-books/digital publishing, or self-service terminals. Microenterprises providing services — fewer than 10 staff and annual turnover or balance sheet not exceeding €2 million — are exempt from the services obligations, though the exemption is narrower for products and disappears as soon as you grow past those thresholds. If you're unsure whether you're in scope, an audit is the fastest way to find out.
Every audit produces four deliverables, built to serve both the people fixing the issues and the people carrying the legal and commercial risk: a criterion-by-criterion WCAG conformance report; a prioritised issue list ranked by severity and user impact; a sequenced remediation roadmap with quick wins and structural fixes; and a legal-readiness statement — a plain-language summary suitable as the basis for the accessibility statement the EAA expects you to publish.
Automated scanners catch only a fraction of WCAG failures — typically around a third. Issues like keyboard traps, illogical focus order, unclear link purpose or screen-reader announcements that make no sense only surface when you test the way disabled people actually use the web. That's why our method combines three layers: an automated baseline for broad, fast coverage; manual testing with real assistive technology (screen readers, keyboard-only navigation, magnification) for the failures that matter most; and our own agentic tooling to extend reach and consistency across large, complex sites — with expert human judgement always in control of interpretation.
Compliance is the trigger, not the finish line. An audit gives you a documented WCAG conformance position to show regulators, partners and procurement teams; it reduces legal and reputational risk by closing the gap before a complaint does it for you; it improves the experience for every user, since accessible design is almost always clearer design, and tends to strengthen SEO and Core Web Vitals as a by-product; and it widens your addressable market — around 100 million people in the EU live with a disability, and an accessible product is one they can actually buy from.
